CARE + LUXURY + INNOVATION
The Urban Hound Hotel + Daycare is located at 129 Malden Street in Boston’s dog-friendly South End neighborhood. Call us at 617.755.5775 to book a stay today!
8,500 square feet of the latest in animal care innovations and technologies. The Urban Hound Hotel + Daycare will parallel a dog’s natural instincts, ensuring the highest level of health and safety for dogs of all shapes and sizes. A hospital grade air filtration system, high-tech drainage and flushing systems, two indoor playparks and 1,000 square feet of outdoor play space, an Urban Hound training classroom, and luxury sleep suites all combine to create the most exclusive, state-of-the art dog care facility on the East Coast.
Open 24 hours a day, 365 days a year, your dog will be under the watchful loving and protective care of our professionally trained staff. We commit to doing everything we can to love and care for your dog as much as you do. Our lobby is open from 7am-7pm Monday through Friday, and 10am-4pm Saturday and Sunday for pick up and drop off. Should you need an early drop off or late pick up, please call ahead during regular business hours to schedule. Please note there is a $25 fee for all pick-ups and drop-offs outside of regular lobby hours. You may pick up as late as 9pm. If you arrive after 9pm for your dog, you will not be able to get him or her until the next day. Although we are here 24 hours a day, our lobby is not open 24 hours a day for the safety and well being of our staff and overnight guests.
Please note that we do take a 50%, non-refundable deposit at the time of booking.
HOTEL RATES BY ROOM
Standard 4×6 Room: $75 per night (non-holiday)
Solo Dog Room: $100 per night (non-holiday)
*All hotel rates include all day daycare except solo dog rate, which includes 4 daily walks.
HOLIDAY RATES APPLY FOR THE FOLLOWING WEEKENDS:
Memorial Day Weekend
Fourth of July Weekend
Labor Day Weekend
Columbus Day Weekend
New Years Eve Weekend
Standard 4×6 Room: $90 per night (holiday)
Solo Dog Room: $130 per night (holiday)
*A 10-day cancellation is required for the above holiday dates or your card will be charged the full amount of your stay.
Owners must bring food for your dog to avoid changes in the dog’s diet, which can lead to increased stress and stomach issues. Individual meals must be packaged in zip-lock bags per length of stay. Edible treats are welcome. No rawhides allowed. If you do NOT bring food for your dog, you will be charged $5 per meal for our house food (Acana).
Make sure medication is labeled clearly and that dosage instructions are included.
FLEA AND TICK PREVENTION
All dogs must be on a flea and tick prevention program. Please bring proof along with proof of vaccinations. Should you apply flea and tick medication to your dog on a day they are coming to the daycare or hotel, they will NOT be allowed in the daycare and you will be charged for a day of solo play/walks. This is for the safety of our staff and the other dogs in the park that would come in contact with the medication.
Please note that we are a boutique facility and have limited rooms available for our guests. Because of this, we ask that you honor our cancellation policy. We require a 50% non-refundable deposit for all hotel stays. If you must cancel, and you do not do so within 72 hours of your stay, your card will be charged the full amount of your stay.
If your dog becomes ill while you are away, we will contact you and your veterinarian immediately. Our on-call vet, Dr. Jake Tedaldi, will also be notified. In case of emergency during regular business hours, Dr. Tedaldi will be called in to check on your dog. After hours and on-weekends, as needed, we will transport your dog to a 24-hour Veterinary Emergency Center.
The Urban Hound Hotel provides beds, blankets, water and food bowls for our guests. Please refrain from bringing belongings from home. The Urban Hound Hotel is not responsible for any lost or damaged items.
Stay requires a veterinarian certificate indicating proof of vaccinations for distemper, rabies, parvovirus, *canine influenza and six month bordatella for at least 7 days prior to boarding. A clean fecal float is also required, and must have been performed in the past 6 months. Titer protection may be substituted for the distemper and parvovirus vaccinations. PLEASE NOTE: If your dog has any health conditions that we should know about please tell us prior to your arrival so we can update their file!
Dogs over 6 months MUST be spayed or neutered. Dogs over 6 months that are not spayed or neutered will not be allowed in the facility.
*Please note that Canine Influenza is a two-part vaccination. A booster is required 2+ weeks after the initial shot. We do require both rounds, so please make sure that you leave yourself enough time for your pup to receive both before your reservation.
The Urban Hound requires all dogs to pass a full-day temperament test. Tests are held Monday through Friday, from 8am – 4pm. You may call us at 617 755 5775 to schedule. Please note, although your dog may pass the initial test, this is only an opportunity for our trainers to evaluate them for a short period of time. We reserve the right to ask any dog to leave our facility at any anytime. We have a one strike and you are out policy for the safety of all of our clients. We do not tolerate fights, humping, or any other behaviors that make our daycare and hotel unsafe for all other dogs.
Please inform us at time of registration and/or check-in if your dog has any allergies.
If your dog has separation anxiety we strongly urge you to use the services of a pet-sitter or house-sitter. Boarding a dog with separation anxiety is not safe or kind for the dog, it is stressful for the other dogs being boarded, and you may incur extreme costs to replace/repair the physical damage that your dog does to the boarding facility. Your dog could also seriously injure themselves in attempts to escape the boarding facility.
Here’s a link which can help you decide if your dog has separation anxiety, and helpful information on how to deal with it: http://www.wagntrain.com/SeparationAnx.htm
Please be sure to read our liability waiver and know the rules before leaving your dog at the hotel.
6:00am: Rise and Shine! Let’s go outside and play!
7:00am: Breakfast time.
8:00am – 5:30pm: Daycare session with friends*
6:00pm – 7:00pm: Dinner, out, snuggle time.
8:00pm: Lights Out! Bed time!
*(organized according to dog size, temperament and age)
All tours are scheduled on Saturdays between 12-2pm for the safety of our daycare and boarding clients. If you would like to see the facility, please give us a call and we will gladly schedule a time for you to come in for a walk through!
Did you know that we offer a taxi service to and from the hotel everyday? Pick up is between 8-10am and drop off is between 3-5pm. All dogs must be approved for pick up and drop off prior to booking. Our taxi services the South End, Back Bay, Beacon Hill, South Boston and the Seaport.
Taxi service is $12.50 each way for dogs who live in the South End. It is $15 each way for dogs who live in Back Bay, Beacon Hill, South Boston, and the Seaport.
Please note that we recycle all keys after 6 months if inactivity for safety reasons.
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